All of the airport's parking lots, elevators, restrooms, restaurants, retail shops and security screening area are well equipped with facilities to accommodate all patrons. For additional information about specific needs, please refer to the information below.
Notice: ADA / Section 504
Grievance procedure: ADA /Section 504
Request an ADA Accommodation or Service
Airport Security Screening
A primary goal of the TSA is to provide the highest level of security and customer service to all who pass through Security Screening
- Please visit the TSA Passengers with Disabilities and Medical Conditions pages
- TSA Cares is a help line to assist travelers with disabilities and medical conditions and is ready to provide information and assistance to ensure all are treated with equal dignity, courtesy and respect through the screening process
For additional information on what you can bring through security screening, utilize TSA's What Can I Bring? tool.
- Passengers should advise their airline at the time of booking of any special needs, assistance requirement or medical concerns at the time of booking
- Examples would include a pacemaker or other implanted medical devices, diabetes supplies, supplemental oxygen and injection equipment or any other special medical supplies or devices
- Most airlines address these issues on their web sites
Passenger Drop Off And Pickup
- All passengers may be dropped off or picked up curbside at the terminal on both the upper and lower levels
- No waiting or parking is allowed at curbside and vehicles should never be left unattended
- Unattended vehicles will be cited and towed
- All levels of the Colorado Springs Airport are accessible by way of elevators
- The central elevators which are conveniently located near the security checkpoint on the upper level and baggage claim on the lower level
- Additional elevators are located on the east and west ends of the terminal building past the last ticket counters
- A variety of ground transportation providers serve Colorado Springs Airport 24 hours a day, with ability to transport and assist those with disabilities
- Please call your ground transportation service provider in advance to make arrangements
- All parking lots at the Colorado Springs Airport have accessible spaces available. Long-Term parking has 80 accessible spots and Short-Term Parking has 17 accessible spots.
- Three shuttle buses are equipped with lifts.
- Airport shuttle bus drivers will assist with boarding and exiting the bus between your parked car and the ticket counter or from the baggage claim area back to your parked car
See the map below from more information:
All public restrooms, including family rooms, are either new and meet accessibility requirements or are undergoing renovations and will soon be fully accessible.
Service Animal Relief Area
The interior secured SARA is located near Gate 8.
TDD (Telecommunications Devices)
- TDD public telephones for the hearing-impaired are available in the west baggage claim area and near gate 5 on the concourse
- Each unit is marked with the international TDD symbol
- All locations feature telephones that are reach range accessible within projection limits and with appropriate clear floor space.
- All locations feature telephones that are positioned for wheelchair access
- Wheelchairs and personnel to assist with them are available at the airport
- Because airlines provide this service, it is always advisable to let your airline know of the need for a wheelchair at the time of booking
- You may also request wheelchair assistance from a ticket agent or a skycap
- Huntleigh Corporation also provides wheelchair assistance. You may contact them directly at (719) 492-3585.
Wheelchair Accessible Transport Options
Airline Passengers with Disabilities Bill of rights
Hidden Disabilities Sunflower Program
The Colorado Springs Airport has partnered with the Hidden Disabilities Sunflower organization to bring its Sunflower Lanyard program to COS. (Watch this 45-second short video to learn more about the program. )
The program helps people with hidden disabilities discreetly inform others – through the use of a Sunflower printed lanyard – that they have a disability that may not be readily apparent. The Hidden Disabilities Sunflower indicates to anyone approaching – especially those in customer service roles – a person wearing one of these items that the person may need more assistance and that their patience is appreciated.
Travelers may ask for a lanyard at the Airport’s Information Booth and determine for themselves when to wear them. Anyone who feels they have a hidden disability can request one. There are no prerequisites for asking for or wearing an item. When someone working at the airport sees someone wearing a Hidden Disabilities Sunflower-branded lanyard, they will then know that this person may need extra assistance/patience.