Request an ADA Accommodation or Service

City Resources for People with Disabilities

The City of Colorado Springs offers the following services and accommodations under the Americans with Disabilities Act (ADA). Read the items below for more information.

Communication Accommodations

Anyone requiring an auxiliary aid, alternative format or other services for effective communication to participate in a program, service, or activity should make the request as soon as possible but no later than 48 hours before the scheduled event. The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City’s programs, services, and activities, including qualified sign language interpreters and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments. To request a communication accommodation:

1. Contact the department or enterprise that runs the program, service, activity (meeting) directly. 
2. If unsure whom to contact:
   1. Call the general City number 719-385-2489 to assist with proper contact information; or 
   2. Submit a GOCOS! request online for Communication Accommodations

Program Modifications

The City will make reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited. Please note, the ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden. To request a program modification:

1. Contact the department or enterprise that runs the program, service, activity (meeting) directly.
2. If unsure whom to contact: 
   1. Call the general City number 719-385-2489 to assist with proper contact information; or
   2. Submit a GOCOS! request online for program modifications

Residential Street Sign (Accessible Parking or other Disability Signs)

The City places designated accessible parking signs on streets (right-of ways) and special “disability” signs for persons requesting signs in front of their residence to foster the needs of those persons with qualifying mobility impairments/disabilities. Learn more about our guidelines or request a sign:

1. Residential Sign Guidelines; or
2. Accessible Parking Sign Application; or 
3. Blind/Deaf Child Sign Application; or 
4. Submit a GOCOS! request online to Traffic Engineering for a Resident Street Sign

Accessible Pedestrian Signal (APS) at an Intersection

An Accessible Pedestrian Signal (APS) provides the information that is conveyed in visual walk signals in an audible, verbal, and/or vibrotactile manner indicating the crossing phase to pedestrians who are blind or have low vision. 

1. APS Statement and Request Form
2. Submit a GOCOS! request online for an Accessible Pedestrian Signal at Intersection

Curb Cut/Pedestrian Ramp Modification or Sidewalk Repair

All newly constructed or altered streets must contain curb ramps under the regulations implementing Title II of the ADA (28 CFR 35.151). The Public Works Streets Division manages concrete repairs to City cross-pans, curb and gutter, sidewalk and pedestrian ramps. To request the construction or repair of a curb ramp or concrete sidewalk:

1. Call 719-385-5411; or
2. Submit a Street Maintenance Request; or
3. Submit a GOCOS! request online for curb ramp installment or modifications or sidewalk repair.

ADA Reasonable Accommodation Application or Barrier removal Near Transit Stop

In accordance with the Americans with Disabilities Act and the Federal Transit Administration, Mountain Metropolitan Transit (MMT) will make every effort to ensure that people with disabilities are able to access its services.

If you would like a reasonable accommodation/modification MMT’s services, please complete the Reasonable Modification Application. You may also reach out to the Civil Rights Administrator to discuss your requests – Choose Options 1-3. This is the primary process for programmatic needs. 

To request ADA barriers be removed (barriers defined as anything in the Cit right-of-way that blocks or impedes the passage of pedestrians or people with disabilities to a transit station or bus stop) please choose option(s) 2-4:

1. Mountain Metro Mobility | City of Colorado Springs; or
2. 719-385-7433; or
3. transitinfo@coloradosprings.gov, or
4. Submit a GOCOS! request online for a physical ADA Barrier Removal near a Transit Stop (select Accessibility and Language Access, then select Mountain Metro Transit Accommodation).

Para-Transit

Mountain Metro Mobility is Mountain Metropolitan Transit’s (MMT) complementary ADA Paratransit Service. This pre-scheduled bus transportation is for people with disabilities who cannot independently use regular MMT’s bus service some or all the time.

With this service, riders who cannot access our regular fixed routes can still maintain their freedom to travel. Paratransit service is available during the same days and hours as our local bus service, within ¾ mile of an existing route. We offer a shared ride, door-to-door service as well as subscriptions for passengers who make regular trips to the same destination.

Learn more about Mountain Metro Fixed Route and Metro Mobility, or apply for a service:

1. Mountain Metro Mobility | City of Colorado Springs; or
2. Metro Mobility Para-Transit Guide to Ride 2023 This Guide-to-Ride outlines the policies and procedures for using Metro Mobility. It is available in alternative formats upon request; or
3. Call 719-385-7433 to apply for eligibility or obtain visitor status for paratransit; or
4. E-mail: mmobility@coloradosprings.gov

Home Modification (Barrier Removal) Program

Housing Development assists with home modifications for people with physical disabilities through the income-based Architectural Barrier Removal Program. Modifications can include ramps, handrails, widening door openings for wheelchair accessibility, safety grab bars and certain other modifications. Learn about or apply for our Architectural Barrier Removal Program:

1. Architectural Barrier Removal Program; or
2. Call 719-385-5912; or
3. Submit a GOCOS! request online for Home Barrier Removal (select or type Housing and Community Vitality).

Therapeutic Recreation Program

The Therapeutic Recreation Program (TRP) provides opportunities for youth and adults with disabilities to acquire skills that enable them to participate in leisure experiences and enhance their abilities to function within a community setting. To learn about or apply for a Therapeutic Recreation Program please choose one of the following choices:

1. Therapeutic Recreation Program; or
2. Call 719-385-6964; or
3. E-mail: Therapeutic@coloradosprings.gov; or
4. In-Person – Westside Community Center- 1628 Bijou St; or
5. Submit a GOCOS! online request for the Therapeutic Recreation Program (select or type Therapeutic Recreation Program).

Other Power-Driven Motorized Device (OPDMD)

People with mobility, circulatory, respiratory, or neurological disabilities use many kinds of devices for mobility. People often use walkers, canes, crutches, braces, wheelchairs or electric scooters. For some, these devices are not optimal for travel or everyday use. In addition, advances in technology in the last 20 years has given rise to new devices to help people that are not normally allowed at City of Colorado Springs facilities. Please read the guidance and submit a notification form if you intend to use a motorized device due to a disability if something other than a wheelchair or electric scooter.

1. OPDMD Guidelines;
2. OPDMD Notification Form;  Have button go to 
3. Contact the Office of Accessibility directly if you have any questions regarding an OPDMD request. Phone: 719-385-5175. Email: ADAcompliance@coloradosprings.gov

Additional Option for Deaf and Hard of Hearing Citizens

Contact the City via Relay Colorado: 1-800-659-3656 (voice) or 1-800-659-2656 (TTY). You may also dial 711 throughout the United States to reach all Telecommunications Relay Services; there is no service fee, only applicable charges if calling long distance.

Please note: The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

View the City’s list of Hearing Loops